- Does Casual Hoteles have a presence in Lisbon?
Yes, the Casual Belle Époque Lisboa is our calling card in the Portuguese capital. We are talking about a hotel that recreates the spirit of bohemian cafés and chic salons from the early 20th century, but updated with all modern comforts. Each room has its own personality, just like Lisbon itself.
- What distinguishes Casual Belle Époque Lisboa from other accommodations in the city?
That it does not propose a standard stay, but a small journey through time: nods to the Belle Époque in the decor, a team that takes recommending the least touristy spots in Lisbon seriously, and that mix of historical charm with modern comforts that ensures no two rooms are the same.
- Is the hotel well located in relation to the historic center of Lisbon?
Yes. The hotel is located at Rua da Madalena, 125; within the Santa Maria Maior district, right in the historic center. From its doorstep, you can walk to the Baixa Pombalina and Commerce Square (about 10 minutes); as well as to the narrow streets of Alfama, Saint George's Castle, and the Bairro Alto in a short walk (about 15 minutes on foot). If what you are looking for is a centrally located hotel in Lisbon, this area between Baixa and Alfama is precisely one of the best-rated for combining heritage, neighborhood life, and proximity to the city's most touristy spots.
- How do you get to the hotel from Humberto Delgado airport?
The most practical way is the metro: the red line connects the Airport station directly with the city center and, by transferring to the green line at Alameda, you arrive at Rossio. This is the nearest metro stop to the hotel (just a 3-minute walk away). The entire journey takes around 30 minutes and costs a couple of euros (plus the price of the Viva Viagem card, which is mandatory for public transport). If you prefer not to transfer, a taxi or VTC (Uber, Bolt, or FreeNow) takes between 15 and 25 minutes and costs about €15-25.
- Can you park near the Casual Belle Époque Lisboa?
The hotel does not have its own parking, but it does offer a parking service subject to availability: it is advisable to notify reception in advance. The cost is €27.50 per day. Being in the heart of the historic center, you will also find several public paid parking lots in the surrounding area if you prefer to manage it on your own.
- Can I stay with my pet at the Casual Belle Époque Lisboa?
No problem: the hotel loves pets, and by booking through our website, the pet pack has no added cost. The weight limit is 25 kg; if your dog is over that, a call to reception is usually enough to resolve it.
- Is this hotel a suitable option if I am traveling with children?
Yes. There are deluxe family rooms and quadruple rooms of up to 40 m², with variable layouts and capacity for 4 people, as well as double rooms that accommodate children. For those traveling with a baby, the baby pack can be requested at no extra cost via our website, making travel easier without having to carry all the baby equipment.
- What equipment do the rooms have?
As standard: Mirror TV, high-speed Wi-Fi, minibar, air conditioning, desk, vanity, telephone, and bathroom with hair dryer. Higher categories (suites and deluxe family rooms) add a living room with a sofa bed, pillow menu, and 28 cm mattresses. Surface areas range from 17 m² for economy doubles to 44 m² for suites.
- Is breakfast included in the booking?
It is not included as standard, but it can be added: it is a buffet breakfast with fresh fruit, cereals, hot options, cold cuts, dairy products, and juices, with the option of a picnic and vegetarian and gluten-free alternatives.
- What other services can I book in addition to the accommodation?
* Late check-out to extend your departure without rushing (check schedule and availability at reception).
* Transfers to and from the airport or any point in the city.
* Experiences bookable online: shows, museums, guided tours, and tastings.
* Preferential car rental conditions with SIXT for Casual Hoteles guests.
* Packs for special occasions: Bubbles, Senses, and Sweet.
- Can you check in online before arriving at the hotel?
Yes, from the "my bookings" section of the website. This will allow you to drop off your luggage and go out to wander around the Baixa or Alfama without having to stop by the front desk first.
- How do I change the dates of an existing booking?
It is managed directly from the "manage booking" section on the website, with no calls or waiting. If you prefer to speak to someone, the hotel can be reached at (351) 211 372 337 (also via WhatsApp) and the Casual Hoteles head office at (+34) 963 210 219.
- What does the Be Casual club consist of?
It is the chain's loyalty program: signing up costs nothing, and doing so automatically activates a 10% discount on your bookings, in addition to a €5 welcome credit starting from your first stay. For every €10 you spend, you will accumulate money that you can use as an additional discount on your future bookings.
- Is it worth booking on casualhoteles.com instead of a comparison site?
The official website offers unique advantages that are not always available on other channels: exclusive promotions, direct discounts for booking online, and extra benefits for those who are part of the Be Casual club. Combining these advantages, and depending on dates and conditions, the discount can reach up to 30%. In addition, all those over 55 can add the Casual 55 code. Booking directly is the most convenient way to take advantage of the best benefits available from Casual Hoteles!
- What can you visit near the hotel?
* Commerce Square, about a 10-minute walk away. It offers incredible views of the Tagus River.
* Alfama District, the oldest in Lisbon. A short walk from the hotel door.
* Saint George's Castle, accessible by elevator. It features spectacular panoramic views of the entire city.
* Bairro Alto, about a 15-minute walk away. It is the quintessential area for tapas and nightlife in Lisbon.
* Jerónimos Monastery, about 20 minutes by public transport.
- When are the Festas de Lisboa held? Is it worth visiting the city during those days?
The Lisbon Festivals (also known as the Popular Saints) are celebrated throughout the month of June 2026, with the peak moment occurring on the night of the 12th to the 13th, which is dedicated to Saint Anthony. Alfama, Baixa, Mouraria and Bairro Alto—all of them a stone's throw from the hotel—are filled with street parties, grilled sardines, music and popular dances.
It is one of the best times to stay in the historic center, although it is advisable to book well in advance: hotels in the area sell out months before.
- How can I get in touch with the Casual Belle Époque Lisboa?
By email at belleepoque@casualhoteles.com, by phone or WhatsApp at (351) 211 372 337, or in person at Rua da Madalena 125 | 1100-319 | Lisbon, Portugal. For general inquiries about the chain, the head office can be reached at (+34) 963 210 219.